We ask everyone, not just the happy ones
Competitors survey first and send only the happy ones to Google. That inflates a rating and breaks Google's rules, so we ask everyone.
Costs us: a lower average rating in month one.
About Soloona
Software that tells you the thing nobody else will.
Your booking software knows exactly who stopped coming in. It has never once mentioned it. That silence is the entire reason this product exists.
Soloona is built for Hair Salons, Med Spas, IV Therapy, Skincare Studios, Beauty Studios, Massage Studios, Hair Removal Studios, Tattoo & Piercing, Nail Salons, Barbershops, Wellness Centers, Spas.
Where this started
Anyone who has run a salon knows this. Booking software is good at taking bookings. It has nothing to say about the people who stopped making them.
A client who came every five weeks for two years and has not been in since March does not show up anywhere. No alert, no list, no gap in the calendar.
None of that is a gap in the calendar. It's a gap in what anyone bothered to tell you.
Three decisions that cost us something
Principles are cheap when they are free. These are the ones with a price tag.
Nobody starts as opted in
Every imported client starts with no permission on file and stays there until a real opt-in. A smaller list you are allowed to text beats a big one you are not.
Costs us: a smaller sendable list than the demo would like.
Every skip is on the record
When a message is not sent we log who, when and why. If a client asks why they were contacted, there is an answer rather than a shrug.
Costs us: a feature that makes our own numbers look worse.
Built for one corner of the world
Los Angeles, Orange County and the rest of Southern California. Close enough to visit, and one market we understand properly.
- Business types we build for
- Days before a colour client is at risk
- Minutes to see it on your own list
Who builds it
Soloona is a product of Orbioom, based in Los Angeles, CA. We build software for appointment businesses, which mostly means listening to owners describe a problem the software they already pay for has never surfaced.
How to reach us
Bring your client list and we will show you who has gone quiet and what they are worth.
hello@soloona.appSee it on your own client list
Fifteen minutes. No migration, nothing to move, and you keep the booking software you already use.
Book a Demo