Built for med spas
Marketing for med spas
Injectable and laser treatments run on a schedule, and the value of a patient is measured across a year of visits rather than one. When someone slips out of their cadence, the revenue gap is immediate and large.
- Neurotoxin cycle
- 12–16 wks
- Typical treatment
- $480
- When to reach out
- 14 wks
Dr. ReyesPriyaInjector
A med spa morning in Soloona — real services, typical LA rates.
What actually goes wrong
A patient who was due at month four and hasn't rebooked by month six is not late — they have usually gone somewhere else, or stopped. At med spa ticket sizes, a handful of those is a serious month.
None of this is a failing of your booking software. It was built to take appointments, and it does that well. It was never built to tell you who stopped making them.
- Track patients against their treatment interval and surface the ones who have drifted past it.
- Keep review requests going out consistently — in this segment reviews are the top of the funnel.
- Reporting per provider, so you can see whose book is leaking.
The clock you are actually running on
- Week 0 Treatment
- Week 10 Results softening
- Week 14 We text — before she shops around
- Week 20 She's booked at the new place
Works with
Vagaro, Boulevard, Square
Or import your client list from any spreadsheet export.
The move that pays
Treatment cycles are a calendar, not a hope
Neurotoxin wears off on a schedule you can predict to the week. Every client who lapses did so on a date you could have seen coming — and a competitor with a reminder got there first.
See how the automation worksToday · Soloona
Hi Dana, you're coming up on 14 weeks since your last treatment. Want your usual slot with Priya? soloona.app/b/juniper
Delivered
Drafted for you. Nothing sends until a person presses send.
Move the sliders to your own numbers
This is the part nobody wants to look at. The figures start where a typical med spa sits.
If a quarter of your clients drift away over a year — the figure we use as a working assumption, not an industry statistic — that is
walking out of the door — clients who simply stopped coming, without ever cancelling anything.
Win back just 1 in 5 $13,867
Soloona, per year $1,788
That is 7.8× what the software costs.
Included, not extra
A real website for your med spa
Not a template in a brochure — a complete, working site with your services, your team and online booking wired into the same calendar the front desk uses. Set up with you as a separate one-off; ask us for a quote.
Browse all sixteen designs
What matters most for med spas
Win-Back Campaigns
Set a rule once — say, anyone who hasn't been in for 90 days and has visited at least twice — and Soloona finds them for you. A send cap on every run means one rule can never blast your whole book.
Review Generation
Soloona lists the clients who just came in and have not been asked yet, and sends the request with a direct link to your Google profile. Requests go to every eligible client, not just the ones you think will say something nice — filtering who gets asked violates Google's policies and FTC rules, so we don't do it.
Reporting
Review requests sent and clicked, clients overdue and the value sitting in them, takings by day, and stock that needs reordering. Export any of it to CSV, PDF or Word. Numbers you can act on, not a vanity dashboard.
See it on your own client list
Send an export from whatever you use now. We’ll load it and show you exactly who is past 120 days — then you decide. No migration, nothing to move, no card.